What to do if your not happy with your current Lettings agent
As a landlord, your relationship with your estate agent plays a crucial role in the successful management of your property. However, there may be instances where you find yourself dissatisfied with their services. If you're not happy with your current estate agent, it's important to take proactive steps to address the issue. In this blog, we'll guide you through the necessary actions to consider when you're unhappy with your estate agent.
1. Identify the Issues:
Start by identifying specific areas of concern or dissatisfaction with your estate agent. Is it poor communication, lack of responsiveness, insufficient marketing efforts, or ineffective property management? Understanding the problems will help you address them directly and seek appropriate solutions.
2. Review Your Agreement:
Carefully review the terms and conditions of your agreement with the estate agent. Look for clauses related to termination or making changes to the agreement. Take note of any notice periods or contractual obligations to ensure you're following the correct procedures.
3. Communicate Your Concerns:
Openly communicate your concerns to your estate agent. Schedule a meeting or arrange a phone call to discuss the issues you're facing. Clearly express your expectations and provide examples to support your concerns. Sometimes, the estate agent may be unaware of your dissatisfaction and can work towards resolving the problems.
4. Request Improvements:
During your conversation with the estate agent, outline the improvements you would like to see in their services. This can include better communication, more frequent updates, improved marketing strategies, or enhanced property management practices. Giving them specific areas to address can help them understand your expectations.
5. Seek Resolution:
If the estate agent acknowledges the issues and shows a willingness to address them, give them a chance to make improvements. Set a timeline for the changes to be implemented and establish a system for monitoring progress. Regular communication and follow-ups will help ensure that the necessary improvements are being made.
6. Consider Mediation:
If you're unable to reach a satisfactory resolution with your estate agent, consider involving a mediator. Mediators are neutral third parties who can facilitate discussions and help find mutually agreeable solutions. This can be particularly helpful if there are significant conflicts or communication breakdowns that need assistance to resolve.
7. Explore Alternatives:
If all attempts to resolve the issues fail, it may be time to consider alternative options. Research and explore other estate agents in your area who have a strong track record and positive reviews from landlords.
8. Terminate the Agreement:
If you decide to part ways with your current estate agent, ensure that you follow the termination process outlined in your agreement. Provide written notice within the specified time frame and request confirmation of the termination in writing. Keep copies of all correspondence for your records.
9. Conduct Due Diligence:
Before entering into an agreement with a new estate agent, conduct thorough due diligence. Research their reputation, experience, and reviews from other landlords. Schedule meetings to discuss your requirements, expectations, and any concerns you may have. Clarify their services, fees, and communication processes before signing any new agreements.
10. Monitor the New Relationship:
Once you engage a new estate agent, maintain open communication, and regularly evaluate their performance. Monitor their marketing efforts, tenant selection process, communication practices, and overall satisfaction of both you and your tenants. Provide constructive feedback and address any emerging issues promptly to maintain a healthy and productive working relationship.
By taking these steps, you can ensure a positive experience and find an estate agent who aligns with your needs as a landlord. Remember, effective communication and active management are key to maintaining a successful landlord-agent relationship.
If you want to discuss more on the above then give me a call on the below details.
I look forward to speaking to you soon.
All the best,
Tel: 07585 913564
Email: andy.b@avocadopropertyagents.co.uk